Diagnostic call
A focused first step - so you know what to do next.
Tell me what feels fragile.
15–30 minutes | Clear next step | No pressure
Book the call
Choose a time that suits you. Time zones are handled automatically.
Prefer an audit instead of a call? Book any slot and write “Audit” in the notes. I’ll reply with next steps.
If you can’t find a good time.
If the schedule doesn’t work, email me your URL and what’s going on (one sentence is enough). I’ll reply with a couple of options.
If I can’t help, I’ll tell you - and point you to someone who can.
What we’ll cover on the call
What’s actually causing the issue (not just the symptom)
What you can fix quickly vs what needs proper work
The top priorities (so you stop guessing)
The next step that makes sense - whether I’m the right person or not.
Have your website open. One sentence on the problem is enough.
What happens after the call
1. You’ll leave with priorities and a next step.
2. If it’s a quick fix, you’ll know exactly what to do next.
3. If it needs deeper work, you’ll get the cleanest route (audit - stabilise - build) - and you can decide.
No obligation. If working together makes sense, I’ll outline what’s involved.
Best use of this call
You’ve got a specific issue (leads, speed, tracking, broken bits, confusing structure)
You’re not sure what’s wrong - you just know something’s off
You’re not sure what to prioritise next
You want a clear plan, not a long report
If it’s not in my lane, I’ll tell you quickly and point you to someone who can help.
FAQ
If your question isn’t here, send it over - I’m happy to answer.
Do I need to prepare anything?
Not really. Have your website open.
Optional:
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the URL you want to discuss
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one sentence on the issue
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any examples (e.g., “this page confuses people”, “tracking isn’t working”, “speed is terrible”)
Is this a sales call?
No. This is a working session.
We’ll figure out what’s causing the issue, what you can fix quickly, and what matters most next. If working together makes sense, I’ll outline what that would involve - but there’s no pressure.
What if it turns out you’re not the right person?
I’ll tell you quickly.
You’ll still leave with clarity on what’s going on and what to do next. If I can, I’ll point you to the right type of help or the next step.
Will you send a report after?
Not a long report.
You’ll leave with clear priorities and next steps. If helpful, I can send a short follow-up summary with the key points and links we mentioned.
Can you just quote without a call?
Sometimes - but a quote is only useful if we’re clear on the real problem and the scope.
If you email me your URL and one sentence on what you need, I’ll tell you whether I can quote right away or whether the diagnostic call is the quickest route.
What if I can’t find a time that works?
Email me your URL and what’s going on (one sentence is enough). I’ll reply with a couple of options.
If I can’t help, I’ll tell you - and point you to someone who can.
What kinds of issues can we cover?
Pretty much anything that’s making your website feel unclear, fragile, or stuck - for example:
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enquiries/leads not coming in (or dropping)
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slow speed / performance issues
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tracking or analytics not working (or not trusted)
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broken bits (forms, booking, integrations)
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confusing structure, messy pages, unclear next steps
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basic SEO issues that block visibility
If you’re not sure what the real issue is yet, that’s fine - we’ll start from your homepage and work it out together.
Ready when you are.
Jump back to the schedule - or email me to request an audit.